Latest News
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Douglas Stafford Donates £1500
Barely Born Charity recieves £1500.
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Sailing on the Solent
Douglas Stafford entertains its clients on 'Lady Diane'.
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Douglas Stafford 20th Anniversary
Douglas Stafford is proud to be celebrating its 20th anniversary.
Case Study
Renault UK Case Study
Renault UK and Douglas Stafford have been working in partnership for over 6 years, covering both the sales and aftersales operations including Renault Minute, Renault's fast fit aftersales operation.
Renault have benefited from valuable customer insight and measurement of their sales process and customer handling procedures through the use of Video, Telephone and Email Lead Management Mystery Shopping Programmes as well as development of Best Practice DVD’s to train staff and management teams on how to provide Renault's highly customer focussed processes.
In 2009 Renault continue to benefit from the insight that the Mystery Shopping Programmes provide and find these performance management tools invaluable in the current tough climate, allowing them to be pro-active and stay ahead of the game and their competition.
Testimonial
"We’ve been working with Douglas Stafford for over 6 years and they’ve developed a bespoke and creative mystery shopping programme, accommodating any immediate visits if something needs to be resolved. I would recommend Douglas Stafford - they offer very good value for money."
Roger Muggridge
Manager, Service Organisation Methods and Quality
Renault UK E4 Aftersales
