When performace is everything

About Us

Founded in the late 1980s by Chairman Nigel Cook, Douglas Stafford are recognised industry leaders in evaluating the performance of your business through Mystery Shopping, Training, Client Satisfaction Analysis and in providing the solutions and know-how to improve it. Our bespoke research and training programmes have created winning performance for businesses across a wide range of market sectors, from automotive to retail, property, finance and leisure.

All of our programmes are tailored to suit and meet a client's specific requirements and needs with the clear objective of making real improvements in customer satisfaction and sales performance.

The Douglas Stafford Team

Based in Portsmouth, our sixty five strong head office team include Account Directors, Account Co-ordinators, training teams and IT support staff. Further support is provided by a dedicated client helpdesk facility. Away from head office, we have a dedicated national field research and training team, who utilise their wealth of experience to provide clients with valuable performance data and improvement training.