Back to Basics 2

Back to Basics

An established business can sometimes lose track of the fundamentals that brought it success in the first place. Douglas Stafford's Back to Basics workshops are a powerful reminder of the steps required to make a sale or provide an exceptional level of customer service. The workshops demonstrate and underline the importance of providing excellent service and creating a memorable customer experience.

Each programme consists of two intensive workshop-style performance coaching days. They are evidence-based and utilise mystery shopping analysis as an effective training tool. Ideal for both under-performers and new recruits (as part of an induction programme), our Back to Basics workshops will refresh and re-inspire you and your team to achieve your original goals.