Leisure

Leisure Overview

Customer contact and service is the prime focus of the Leisure Sector. Mystery Shopping in the form of On-Site Video Face to Face and Telephone Mystery Shopping allows you to assess your team's customer handling skills and other important issues such as body language and how well staff are carrying out the sales process, for instance, upselling.

Our Mystery Shopping researchers can also undertake the complete customer journey from ticket buying to leaving the attraction car park. This type of programme can provide meaningful feedback on your people and give an assessment of your facilities and standards of product quality.

Douglas Stafford’s Client Surveys are other useful tools that have been used by many of our Leisure Industry clients. For example, through our Customer Service Analysis you can find out exactly what your customers think of your product and standards and service. From the results, you’ll be able to make any changes necessary and improve the commercial success of your enterprise.