Lost Sales Surveys

Lost Sales Surveys

Many customers don't always buy there and then – they go away to think about your products and services and maybe check out the competition. They may not even consider buying from you at all, having experienced a lack of communication or unsatisfactory customer service.

By asking your customers a few simple questions, Douglas Stafford can highlight the areas of your customer service that need improving. Starting by checking whether the customer was re-contacted, and if so, how soon after their visit, our Lost Sales Survey will tell you:

  • The level of service the customer received.
  • If the customer would return and consider buying from you in the future.
  • If the customer has made a purchase from a competitor.
  • If the customer is still in the market to make a purchase.