Onsite Mystery Shopping

Mystery Shopping

Mystery Shopping provides an insight into what happens when hard won prospective buyers are in contact with your sales and customer service teams. Douglas Stafford’s range of Mystery Shopping services cover every aspect of the customer experience – on-site and face-to-face, on the telephone and electronically, through your website.

Our national team of specialist mystery shoppers act as your ears and eyes in revealing the communication, customer handling and sales skills of your employees. Their findings provide a vital benchmark from which you can create improvement programmes and initiatives that will enhance and develop your organisation's performance to the highest levels. Using Mystery Shopping as a continuous process, you can evaluate these programmes on a regular basis, making improvements and adjustments as and when necessary.

Mystery Shopping needn’t only be used as a means of evaluating your team’s performance. The tool can be used as a means of judging the performance of your competitors. Visiting or dealing with a competitive organisation, our Mystery Shoppers can provide revealing information on the strategies, tactics and service levels you are up against in the battle for sales.