Onsite Mystery Shopping

On-Site Mystery Shopping

Our On-Site Mystery Shopping Programmes enable management to develop their team's skills and improve their performance.

A programme begins by our researching and understanding your business, its products and its market. Fully briefed about your organisation, one of our researchers then becomes one of your customers. Following an agreed protocol and line of enquiry, our researcher will visit your organisation undercover and measure the performance of your team. These measurements are detailed in a written report and cover many aspects of your business including customer service, compliance of your sales and customer handling processes and overall sales performance.

From this information, you'll be able to evaluate skill levels, monitor performance and measure improvement with the support and recommendations of your dedicated Account Management Team. It can also form a solid base on which to develop an effective training programme focussed on your biggest areas of underperformance.

Video Options

Our mystery shoppers can also digitally record their contacts with your staff using the latest hidden camera technology. Such recordings are provided on-line using the latest video streaming technology through your own dedicated reporting website. This allows you to view mystery shopping footage at any time, at your desk or from your laptop. These recordings are also provided on high quality DVDs for use as a coaching tool. Whatever option you choose, our on-line reporting system DS Insight™ will give you all the tools you need to monitor performance and improve it.

Our On-Site Mystery Shopping Programmes:

  • Provide an interactive website giving a breakdown of results for each visit made.
  • Offer a digital on-line streamed video recording backed up by DVD of your team's customer handling.
  • Give comprehensive data reports customised to your needs.
  • Enable team members to submit and develop their own action plans for improvement through a performance planning option.