Latest News
-
Douglas Stafford Donates £1500
Barely Born Charity recieves £1500.
-
Sailing on the Solent
Douglas Stafford entertains its clients on 'Lady Diane'.
-
Douglas Stafford 20th Anniversary
Douglas Stafford is proud to be celebrating its 20th anniversary.
Sectors Overview
Douglas Stafford's extensive range of research and training programmes have benefited companies in virtually every market sector. However, for companies that work in markets where there is a specific focus on customer contact, improving staff performance is a day to day business essential.
Douglas Stafford have extensive experience in the following market sectors. Our range of Mystery Shopping programmes provide the foundations on which companies in these markets can build. Analysing everything from body language to staff attitude, training needs can be highlighted through mystery shopping and the necessary programmes put in place to improve performance and drive the company forward.
Retail
Douglas Stafford Mystery Shopping Programmes will provide a true picture of how well the teams in your outlets handle your customers and provide a basis for improving their skills.
Leisure
In an industry where customer contact and service is the prime focus, Mystery Shopping programmes will allow you to assess your team's customer handling skills.
Automotive
For motor manufacturers and dealerships, Douglas Stafford's Mystery Shopping programmes improve customer service performance in both the showroom and in After-Sales.
Finance & Insurance
Through Douglas Stafford’s bespoke Mystery Shopping Programmes you can assess your sales executives' ability and check that FSA regulations are being met.
Property
Estate agent or house builder, with a Douglas Stafford Mystery Shopping Programme you can analyse the all-important sales and communication skills of your customer facing team.
