Telephone Mystery Shopping

Telephone Mystery Shopping

The phone is more often than not the first time a prospective customer contacts your company. That's why it is essential to know that your telephone staff are creating that all important good first impression. That they are polite and well-informed about your company and have the skills to turn enquiries into sales.

Douglas Stafford's team of telephone mystery shoppers can provide you with this information. Posing as potential customers, we'll telephone your company, digitally recording every call. We'll then produce a detailed report on how our calls were handled. You'll be provided with your own website from which you can listen and download each telephone mystery shop and review the report within 48 hours of our completing the research.

Our Telephone Mystery Shopping Programmes:

  • Provide an interactive website giving a breakdown of results for each call.
  • Offer a digital audio recording option of your team's call handling skills.
  • Give comprehensive data reports customised to your needs.
  • Enable team members to submit and develop their own action plans for improvement through a performance planning option.