Telesales Training

Telesales Training

A phone call is often a customer's very first contact with your organisation. How effective are your front-line team in dealing with these all-important enquiries?

Douglas Stafford will develop a telesales training workshop, based on evidence gained from analysing your business. We'll focus on your team objectives – whether it's selling or handling enquiries, making appointments or dealing with complaints – and make improvements in performance accordingly.

Performance measures of your team will be made before and after the workshops to monitor improvements made.