Training and Development Workshops 2

Training & Development Workshops

Using the information gained from your mystery shopping and our Client Survey programmes, we offer a range of effective coaching solutions for your company. Our specialist trainers will work with you to improve customer service and sales techniques and ensure the resultant improvements are sustained long term.

We offer workshops in the following areas:

  • Telesales - Incoming calls.
  • Telesales - Outgoing and follow-up calls.
  • Face-to-Face Sales – Selling in a showroom or shop floor environment.
  • Train the Trainer – Coaching for managers to enable them to guide their teams using the research provided by our mystery shopping surveys.